— Legal
Refund Policy
A 14-day refund window on Codeholt licenses. Here is exactly how it works.
This Refund Policy applies to all purchases made through Codeholt at app.codeholt.com. It forms part of our Terms of Service.
1. One-Time Purchases (Lifetime Licenses)
If you are not satisfied with a one-time License purchase, you may request a full refund within 14 days of the original purchase date. To request a refund, email info@codeholt.com with your order number or license key. Once a refund is approved, the associated License is deactivated and any activated domains are removed.
2. Subscriptions (Monthly / Yearly Plans)
Subscriptions can be cancelled at any time from your dashboard by disabling auto-renewal. Cancelling stops future billing, but the subscription and its License remain active until the end of the period you have already paid for — we do not provide partial or prorated refunds for the remaining days of a billing period.
The first payment of a new subscription is eligible for the same 14-day refund window described above for one-time purchases. Renewal payments (the 2nd charge onward) are non-refundable, except where required by law.
3. How Refunds Are Issued
Approved refunds are returned to the original payment method via the original payment processor (Stripe or Paddle) and typically appear within 5–10 business days, depending on your bank or card issuer.
4. Exceptions
Refunds may be declined where we reasonably believe:
- The request falls outside the 14-day window described above;
- The License has been used in a way that breaches our Terms of Service (e.g. shared or resold);
- The purchase was made fraudulently or with a stolen payment method; or
- A chargeback or payment dispute has already been filed for the same order with your bank or card issuer — in that case the dispute process takes precedence.
5. Order Errors
If you were charged in error, charged twice for the same order, or purchased the wrong plan by mistake, contact us as soon as possible and we will correct the issue, regardless of the 14-day window.
6. How to Request a Refund
Email info@codeholt.com with your order number, license key, or the email address used at checkout, and the reason for your request. We aim to respond within 2 business days.
7. Changes to This Policy
We may update this Refund Policy from time to time. Material changes will be reflected by an updated “Last updated” date above.
Email info@codeholt.com with your order number or license key. See also our Terms of Service and Privacy Policy.
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